Practice Procedures & Policies

Cancellation:

• Established patients are required to reschedule/cancel their appointment at least 24-hours prior to scheduled appointment; you may do so by texting or calling the office.

•New patients are required to reschedule/ cancel their initial appointment at least 2 business days prior to scheduled appointment and must do so by calling the office.

• If cancelled / rescheduled in less than requested time period or a No-show will be charged a cancellation/ no show fee, equivalent to the full appointment fee.

Insurance:

We are in-network with select commercial insurances including Aetna, Anthem, BCBS, Cigna/Evernorth, Horizon BCBS, Optum, Oxford, UMR, United HealthCare. We do not accept Medicaid, Managed Medicaid, Medicare or Managed Medicare plans. If you have questions about your insurance, please do not hesitate to call our office. We continue to accept Private Pay clients.

HIPPA Privacy Policy:

A copy of our full Privacy Policy is available here. If you need the policy to be emailed to you, please let our office staff know.

Briefly, we do not release your protected health information without your expressed written consent. You do have the right to your own medical information and you may access it anytime via our patient portal.

Medication Requests:

• Medications are sent electronically to your preferred pharmacy (within the state)..

• When requesting a medication refill, please allow 2-3 business days for the refills to be sent to your pharmacy. During office closure or provider vacation times, please allow 5-7 business instead.

• Controlled medications can only be refilled when they are due and NO EARLY REFILLS can be provided. It is your responsibility to safe keep your medications to prevent any accidental loss/ damage or theft of your medications.

• Please know that we are registered with and required to monitor Prescription Drug Monitoring Program (PDMP) for any controlled medication prescription. PDMP monitors controlled medications dispensed by pharmacies within the state; other State PDMP are also interconnected for the same purpose..

• No opioid medications are prescribed at this practice; for any opioid medication refill, you will be directed to follow-up with your PCP or pain management provider.

• Please understand that the practice/ provider reserve the right, at their discretion, to provide medication refills ONLY after an appointment. This is specially true if multiple appointments have been missed, or if patient has been lost to follow-up and is re-establishing services.

Telehealth:

• Telehealth sessions are dependent on internet availability at both our and our patient's end. Understand that poor connectivity can result in poor audio/ video quality of the session. At times, session may end inadvertently due to unforeseen reasons. If a video session does end unintentionally, please call office and we will make every effort to reconnect. If video session could not be re-established, the remainder of the session may be completed via phone call or may be rescheduled for another time.

• Privacy of the sessions at our office is strictly maintained. If someone other than your scheduled provider needed to be present in the room for technological help or otherwise, you will be made aware of that at the start of your session. However, please understand that it is your responsibility to maintain privacy at your end. As it is possible that your conversation could be overheard, it is advised that you attend your sessions from a private location.